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The FCC ID number can also be found in the user manual for each device.

Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can usually be found printed somewhere on the mobile device. J) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. I) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information. H) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device G) At the time of trade-in, you must be the owner of the device. Devices with battery damage will be recycled and cannot be returned to you.į) Your device must have a fully functioning charging port that is able to support charging & data transfer. If your device does not fully charge, if the battery runs hot while charging, or if your device needs to be charged multiple times during the day, it could mean that your battery is damaged.

A battery is swollen if your device screen or case begins to warp around your battery and bulges around the center. If a Cracked Device Offer applies, your device may have cracks anywhere, but all other conditions apply ĭ) Your device must not be on a banned list of any kind Į) Your Trade-In Device must not have a damaged or swollen battery.

Corroded charging port, SIM, or battery terminal contacts.

Your trade-in device must meet the following eligibility requirements:Ī) Your device must power on, hold a charge, and not power off unexpectedly ī) Your device must have a functioning display with no black spots or pixilation of any kind Ĭ) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to:

What requirements does my device have to meet in order for me to receive the trade-in value?.

View the Samsung Trade-In Program Terms and Conditions for more information. The instant trade-in credit for trading in a smartphone or a tablet applies only to New Samsung Devices. The Samsung Trade-In Program allows customers to trade in an eligible device and receive an instant trade-in credit toward the purchase of a new qualifying Galaxy device.

You'll also find answers to common questions about the trade-in process below. Ready to trade in your old device? Learn how to prepare your old device for return by properly resetting and removing sensitive information.